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Delivery Service

TERMS & CONDITIONS

All items sold are of Returned Merchandise/Undeliverable Freight and are not inspected.

Auction Terms & Conditions

 

FEES:

 

All items will incur a 16% Buyers Premium, as well as HST and a $1.00 handling fee.

PLEASE NOTE: For auction ending on or after October 1st, 2023, the handling fee will be $1.50 per item

 

PAYMENT:

 

Payment for all items is mandatory by 2 pm the day following the auction. If you win the bid, we expect payment via credit card, and we reserve the right to charge your credit card for the total amount stated in the invoice. Credit cards are processed the morning after the auction, and a copy of the receipt will be sent to you by 10 am that day. If you decide to pay via e-transfer, debit, cash, or any other payment method, please indicate this in the "notes to auctioneer" before registering for the auction. If we do not receive the alternate payment method by 2 pm the day after the auction, we will charge the credit card on file.

 

E-transfers can be sent to payments@encoreauctions.ca. We have auto-deposit. Once we receive the e-transfer, we will send you a paid receipt.

 

Buyers must pay for their purchases and make payments within a day after the auction. Failure to do so will result in being blocked from future bidding. Furthermore, any unpaid invoices will be sent to a collections agency.

 

We cannot accept alternate forms of payment over the phone due to past fraudulent incidents.

 

PICK-UP:

 

You can pick up your items at 23 Buchanan Court, London, ON. This will be a curbside pick-up service available on Monday to Friday from 9:30 am to 5 pm and on Saturday from 9:30 am to 4 pm.

 

Please ensure that all items are collected within 3 days of the auctions closing. If you fail to do so, the items will be considered abandoned, and no refund will be issued as the consignor would have received their payment. Before leaving the premises, please inspect all items and ensure you have taken everything. You can only collect your items with a paid invoice, so kindly ensure that you have paid before attempting to collect the items. All items must be removed within the specified time, and the purchaser shall bear the expense, liability, and risk of removal. If you are unable to collect your items, kindly refrain from bidding. All items are sold as is, where is, with all faults.

 

If you fail to pick up your items during the posted pick-up times, your items will be considered abandoned. In such a case, your credit card will be charged for the purchase price of the item and the cost of removing, transporting, and disposing of the item.

 

SHIPPING INFO: 

 

For those who want their purchased items shipped, kindly indicate "shipping required" in the "notes to auctioneer" upon registration. Please note that we cannot provide shipping quotes in advance as they depend on the size, weight, and destination of the item(s) once they have been processed for shipping. If you fail to indicate your shipping preference during registration, you have 48 hours after the auction to request shipping via email. Please be reminded that the buyer will shoulder all shipping costs, including return shipping. 

 

If you do not settle the shipping fee within 72 hours of receiving the shipping quote, your order will be considered abandoned. Should you abandon a shipping order, we will charge your credit card for the purchase price of the order and the cost of removing, transporting, and disposing of the item.

 

RETURNS: 

 

Please be advised that Returned Merchandise items are not inspected and are sold without warranty or guarantee. This means some items may be new and in perfect condition, while others may have been previously used, damaged, missing parts, or not in their original packaging. Unfortunately, we cannot offer refunds for missing parts, signs of usage, or cosmetic damage. Additionally, items with a sale price under $20.00 (before buyers fee and taxes) are final sale and cannot be returned for a refund. 

 

If you receive an item that is different from what is described, please report it within four days from the auction date. Our representatives at Encore Auctions Inc. will review the report and attempt to find a resolution at their discretion. Please note that all items are sold as is and untested since they are Returned Merchandise items sold without Warranty or Guarantee. 

 

We regret to inform you that we cannot accept returns beyond the 4th day after an auction, as the consignor must be paid out for the goods sold. Thank you for your understanding.

 

Please be aware that items sold as "Final Sale" cannot be returned for a refund, as they are damaged or broken. This policy is firm, and no exceptions can be made.

For online credit card payments, refunds for purchases will be processed within 7-10 business days after approval. The refund amount will be credited back to the original credit card used for the purchase.

If you made an in-person purchase using a credit or debit card, please inform us during the return process. We will process your refund in person and provide a refund directly to your credit or debit card.

Refunds for purchases made through e-transfers cannot be returned to the e-transfer account. Instead, e-transfer refunds will be issued as a credit on your account. The credited amount can be used for future purchases.

 

GENERAL TERMS: 

 

For security purposes, we may request that you provide a photo ID and credit card when collecting your items. This is simply a precautionary measure to prevent fraudulent activity, stolen credit cards, or chargebacks.

 

To participate in our auctions, bidders must register with their own credit card and are not permitted to use a credit card that is not in their name. If we find that a registered credit card belongs to someone else, we will deactivate the account to prevent fraud and chargebacks.

 

Multiples are used when bidding on items with a quantity greater than 1. This means that the bid price will be multiplied by the quantity to determine the total cost. For instance, if the bid price is $10 and the lot has a quantity of 4, then the total cost would be $40.

 

Please note that once a bid is placed on an item, it cannot be canceled. Only place a bid if you fully intend to follow through with it. We are unable to cancel bids for any reason.

 

You accept responsibility for your account when you agree to our terms and conditions. If anyone else, such as family members, uses your account without your permission, you (the account holder) are still responsible for paying for any items they bid on. To keep your account secure, never share your password and always log out when you are finished using your computer. Remember, you are solely responsible for your account.

 

Unfortunately, we are unable to assist with loading your vehicle. If you require assistance, please bring additional people with you. Please ensure that you have collected all of your belongings before departing.

 

Please note that all items are sold "As Is Where Is" without any warranty or guarantee. Although we believe that all descriptions and commentary are accurate, neither the Auctioneer nor the consignor can provide any warranties or guarantees regarding the property. We cannot be held responsible for any implied or explicit claims made about the item, including its description, authenticity, authorship, attribution, provenance, period, culture, source, origin, or condition.

 

We regret to inform you that we do not provide shipping services to the United States or sell our products to US residents.

 

REGISTRATION & IDENTIFICATION: 

During registration, we gather your personal information to confirm your identity and authorize you to bid. We also require credit card details to validate your eligibility as a buyer. Please note that all bidders must be of legal age.

 

REVIEWING YOUR BIDS: 

During an auction, you can check the status of your bids at any time. It's essential to keep in mind that once the auction is over, no bids can be withdrawn for any reason. Additionally, all items are sold as they are, where they are, with any and all faults.

 

BIDDING NOTIFICATIONS: 

If you want, you can receive email notifications when someone outbids you during the auction. However, please remember that you won't receive any notifications during the last two hours of the sale.

 

CONDITIONS OF ITEMS SOLD & OUR ONLINE CATALOGUE: 

We strive to provide accurate descriptions and photographs of all items, but please note that all items are sold "as is, where is" with any existing faults.

 

CLAIMS: 

Please note that no claims regarding purchased goods will be accepted. Bidders should be aware that all items are sold "as is, where is" with any possible flaws.

 

PERSONAL & PROPERTY RISKS: 

Please note that we cannot be held responsible for any harm or damage caused to people or their belongings.

 

ADDITIONS & DELETIONS: 

Please note that we may make changes to the items available for sale during the auction. This includes the removal or addition of lots and/or items.

 

BUYERS: 

By participating in the auction, the BUYER agrees to protect Encore Auctions, the Seller, and their assigns from any claims, losses, expenses, damages, or liabilities that result from the auction, including any negligent acts or omissions by Encore Auctions Inc or any of its representatives. It is required that all bidders/buyers be of legal age.

 

AUCTION RECORDS: 

If there is a disagreement, you acknowledge that the information we have in our records is accurate and agree to accept it as true.

 

SOFT CLOSE:

Items in this auction have regularly scheduled closing times. To prevent last-minute "sniping" by bidders, any bids placed within the final minute of the auction will extend the item's closing time by an additional 2 minutes. This process will continue until all bidding has come to a close.

 

STRATEGY: 

We suggest placing your maximum bid to ensure the best chance of winning an online auction. This doesn't mean you'll have to pay that amount, as you'll only be charged one bid higher than the next highest bidder, up to your maximum bid. Our software will simulate a live auction and only use the necessary funds to beat out the under-bidder at the set bid increment.

 

CATALOGUE ERRORS & OMISSIONS: 

Our policy for resolving discrepancies between item descriptions and pictures in a lot is to use live photos as the primary source of reference for identifying errors. We refer to the item description and stock photo in that order if live images are unavailable. Please note that we sell all items as-is, which means that any existing faults are included in the sale.

 

PARKING LOT 

When using the parking lot at 23 Buchanan Court for pick-up or drop-off, please be aware that you assume all risks associated with its use. Encore Auctions cannot be held liable for any property damage or injuries that may occur, such as carts accidentally colliding with vehicles during pick-up.

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