FAQ's
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FAQ's
Frequently Asked Questions
Conditions still apply. For more detailed information, it’s always a good idea to review the full terms and conditions provided by Encore Auctions. Happy bidding and may the auction odds be ever in your favor!
To participate in Encore Auctions, all bidders must complete the online registration process and provide valid personal information to verify their identity and eligibility to bid. A credit card is required at registration for account verification purposes.
All bidders must be of legal age and reside in Canada.
Encore Auctions is a local auction house. Buyers registering from outside the immediate area are responsible for arranging pickup within the required timeframe or scheduling shipping through our third-party shipping partner, pkgPlace.
No. Auction accounts must not be shared.
The registered account holder is fully responsible for all activity, including all bids placed and items won through the account. This applies even if bids are placed by family members, employees, or anyone else using your login credentials.
To avoid unauthorized bids or disputes, please keep your account details secure at all times.
You can track your bids by logging into your HiBid account and clicking Bids → Current Bids.
On the Current Bids page, you can see:
Which items you are currently winning
Which items you have been outbid on
Your high bid and maximum bid
Whether you’d like to increase your bid before the auction closes
You can also access this page directly at:
https://encoreauctions.hibid.com/account/currentbids
In addition, HiBid will send email notifications when you are outbid (notifications are not sent during the final two hours of the auction).
Once a bid is placed, it cannot be cancelled or retracted under any circumstances.
All bids are considered final and binding, so please review the bid amount carefully before confirming.
By placing a bid, you are agreeing to complete the purchase if you are the winning bidder.
Once a bid is placed, it cannot be cancelled or retracted under any circumstances. All bids are considered final and binding, so please review the bid amount carefully before confirming.
By placing a bid, you are agreeing to complete the purchase if you are the winning bidder.
We'd love to have a team of strongmen to help you load your items, but unfortunately, we don't provide loading assistance. If you need a helping hand, bring along your own crew of muscles. The more, the merrier.
When you win an item in the auction, you'll be charged a Buyer's Premium of 16%.
Yep, there's a small $1.50 handling fee that we throw in there. It helps cover the administrative costs of running the auction smoothly.
PLEASE NOTE: For auction ending on or after October 1st, 2023, the handling fee will be $1.50 per item
Nope, HST (Harmonized Sales Tax) is not included in the fees. We like to keep things transparent and separate
That little handling fee we mentioned earlier? It's there to cover the behind-the-scenes magic that happens to process and manage all your auction transactions. Think of it as the fee for our secret auction ninja moves.
Payment is required by 9:00 AM (ET) on the Friday following the auction close for all pickup orders.
For shipping orders, payment must be received by 12:00 PM (noon) ET on Tuesday following the auction to allow time for processing and release to our shipping partner.
Encore Auctions does not automatically charge the credit card on file at auction close. If payment is not received by the applicable deadline, you authorize Encore Auctions to charge the card on file (Visa or Mastercard), including the applicable 2% credit card processing fee.
We accept Visa and Mastercard, e-transfer, debit, and cash.
A 2% processing fee applies to all credit card payments.
E-transfers can be sent to finance@encoreauctions.ca (auto-deposit enabled). Approved returns for e-transfer payments are issued as a credit to the buyer’s account.
Debit and cash payments are accepted in person during pickup hours.
For security reasons, payment by phone is not accepted.
Oh, you'll get that fancy payment receipt by 10 am the day after the auction. It'll be like a trophy for your successful bidding skills. We'll send you a copy of the receipt generated after we process your credit card payment.
If you forget to provide an alternate payment method by the specified time, no worries. We'll just charge the good ol' credit card you have on file for the total amount of the invoice. Easy peasy!
Items must be collected within five (5) calendar days of the auction closing date.
During weeks that include a statutory holiday, the pickup window is reduced to four (4) calendar days.
Items not collected within the applicable pickup window will be considered abandoned in accordance with our Terms & Conditions.
Oh no, don't let your treasures feel abandoned! If you fail to pick up your items within the specified time, we'll have to consider them abandoned. And that means no refunds. The consignor has already been paid, you see. Plus, we might have to charge your credit card for the expenses of removing, transporting, and disposing of the item. Let's avoid that, shall we?
Pickup is available during the following customer service hours:
Monday: Closed
Tuesday – Saturday: 10:00 AM – 6:00 PM
Pickup appointments are required for all orders.
The pick-up spot is 23 Buchanan Court, London, ON. It's our little treasure trove.
Oh no, we don't want you to be disappointed! If you receive an item that differs from the description, report it within 14 days from the auction date. We'll investigate and work it out.
We wish we could accept returns for items with missing parts or signs of usage, but unfortunately, we can't. They're like those jigsaw puzzles with missing pieces—once they're opened, they can't go back.
Discrepancies must be reported within 14 days of the auction closing date, during our posted opening hours.
Please note that Mondays, when we are closed, still count toward the 14-day timeframe, but reports must be submitted during business hours when our customer service team is available.
Discrepancies reported outside of this window may not be eligible for review.
All return requests must be submitted within 14 days of the auction closing date, during our posted opening hours.
Requests received outside of this timeframe are not eligible for return, as consignors are paid based on completed sales after the return window has closed.
Picture this: live photos are our primary source of truth for resolving discrepancies between item descriptions and pictures. If live images aren't available, we turn to the item description and stock photo, in that order. We're like Sherlock Holmes, solving the mystery of accurate item representation.
Sorry, no warranties or guarantees here. All items are sold "as is, where is" without any warranty or guarantee. We do our best to provide accurate descriptions and photos, but neither the Auctioneer nor the consignor can make any promises. It's like a surprise adventure—you never know what you'll get. So, make sure to review item descriptions, photos, and any available information before diving into the bidding frenzy.
No, we don't inspect returned merchandise items before the auction. They're sold as is, without any warranty or guarantee. It's like a surprise bag, but without the surprise. We trust your judgment.