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Please keep in mind that while we've added some fun and humor to the FAQs, the terms and conditions still apply. For more detailed information, it's always a good idea to review the full terms and conditions provided by Encore Auctions. Happy bidding and may the auction odds be ever in your favor!

  • How does soft closing prevent last-minute bidding?
    Ah, the soft close feature is like a superhero, fighting against last-minute bidding, also known as "sniping." It gives other bidders a chance to respond to the latest bid. If a bid is placed within the final minutes of the auction, the closing time of the item is extended by a few more minutes. It's like adding extra time to the clock in a basketball game. It's all about fairness and keeping the bidding exciting.
  • Are there any requirements for registration?
    To join in on the auction fun, you gotta register first. We need some personal information to confirm your identity and make sure you're eligible to bid. Oh, and credit card details are required too—no, we won't go on a shopping spree with it. All bidders must be of legal age, no kiddos allowed.
  • Can I share my account with others?
    Sharing is caring, but not when it comes to your auction account. It's your responsibility, and yours alone. No sharing allowed. We don't want to see your grandma accidentally bidding on a rare vintage guitar.
  • What happens if I accidentally place a bid and want to cancel it?
    Uh-oh, did you get a bit too trigger-happy with the bidding button? Once a bid is placed, we can't cancel it. So, make sure you double-check those digits before confirming. It's like a tattoo, it's there for good.
  • How can I track the status of my bids during the auction?
    During the auction, keep an eye on your bids like a hawk. You can track their status within your hibid account. It's like having your own personal bid command center. Exciting, right?
  • What is the purpose of the soft close feature?
    Here's where things get interesting! The soft close feature is like our secret weapon to ensure a fair and transparent bidding process. It extends the closing time of an item if a bid is placed within the final minutes of the auction. It's like a bidding dance, but with a twist.
  • Is loading assistance available?
    We'd love to have a team of strongmen to help you load your items, but unfortunately, we don't provide loading assistance. If you need a helping hand, bring along your own crew of muscles. The more, the merrier.
  • Is HST included in the fees?
    Nope, HST (Harmonized Sales Tax) is not included in the fees. We like to keep things transparent and separate.
  • Are there any additional charges apart from the Buyer's Premium?
    Yep, there's a small $1.00 handling fee that we throw in there. It helps cover the administrative costs of running the auction smoothly. PLEASE NOTE: For auction ending on or after October 1st, 2023, the handling fee will be $1.50 per item
  • What is the Buyer's Premium?
    When you win an item in the auction, you'll be charged a Buyer's Premium of 16%.
  • What is the handling fee used for?
    That little handling fee we mentioned earlier? It's there to cover the behind-the-scenes magic that happens to process and manage all your auction transactions. Think of it as the fee for our secret auction ninja moves.
  • How will I receive the payment receipt?
    Oh, you'll get that fancy payment receipt by 10 am the day after the auction. It'll be like a trophy for your successful bidding skills. We'll send you a copy of the receipt generated after we process your credit card payment.
  • What happens if I don't provide an alternate payment method by the specified time?
    If you forget to provide an alternate payment method by the specified time, no worries. We'll just charge the good ol' credit card you have on file for the total amount of the invoice. Easy peasy!
  • When is payment due for items won in the auction?
    You gotta settle up and pay for your auction treasures by 2 pm the day following the auction. Promptness is appreciated!
  • Which payment methods are accepted?
    We're pretty flexible. You can pay with a credit card, e-transfer, debit, cash, or use some other specified payment methods. We're all about making it easy for you.
  • What happens if I fail to pick up my items within the specified time?
    Oh no, don't let your treasures feel abandoned! If you fail to pick up your items within the specified time, we'll have to consider them abandoned. And that means no refunds. The consignor has already been paid, you see. Plus, we might have to charge your credit card for the expenses of removing, transporting, and disposing of the item. Let's avoid that, shall we?
  • How long do I have to collect my items after the auction ends?
    You've got 3 whole days, my friend. From the moment the auction closes, you have that precious window of time to pick up your goodies.
  • What is the pick-up location?
    The pick-up spot is 23 Buchanan Court, London, ON. It's our little treasure trove.
  • What are the available pick-up hours?
    We're here to serve you from Monday to Friday, 9:30 am to 5 pm, and on Saturday, 9:30 am to 4 pm. We need some rest on Sundays to dream about all the cool items in our next auction.
  • Are there any additional costs associated with shipping?
    Yes, yes, there are some additional costs when it comes to shipping. The buyer is responsible for covering all those expenses, including return shipping if needed. We promise we won't charge you for unicorn delivery, though.
  • What happens if I don't indicate my shipping preference during registration?
    Oops, if you forget to tell us about your shipping preference during registration, no worries. You've got a 48-hour window after the auction to request shipping via email. Just don't wait until the carrier pigeons get tired.
  • Can I get a shipping quote in advance?
    Sorry, we can't provide you with a shipping quote in advance. The costs depend on factors like size, weight, and destination once we've processed your items for shipping. It's like a surprise, but a shipping quote surprise.
  • How can I indicate that I require shipping?
    If you want us to send your treasures to your doorstep, just add a note to the auctioneer during the registration process saying "shipping required." We'll get the message loud and clear.
  • What if I fail to settle the shipping fee within the given timeframe?
    Hey, we need some fuel for those shipping trucks! If you fail to settle the shipping fee within 72 hours of receiving the shipping quote, your order will be considered abandoned. And that means your credit card will be charged for the purchase price, plus the costs of removing, transporting, and disposing of the item. Let's avoid unnecessary charges, shall we?
  • What is the process for resolving discrepancies between item descriptions and pictures?
    Picture this: live photos are our primary source of truth for resolving discrepancies between item descriptions and pictures. If live images aren't available, we turn to the item description and stock photo, in that order. We're like Sherlock Holmes, solving the mystery of accurate item representation.
  • What if I receive an item that differs from the description?
    Oh no, we don't want you to be disappointed! If you receive an item that differs from the description, report it within four days from the auction date. We'll investigate and work it out.
  • Are there any warranties or guarantees on the items?
    Sorry, no warranties or guarantees here. All items are sold "as is, where is" without any warranty or guarantee. We do our best to provide accurate descriptions and photos, but neither the Auctioneer nor the consignor can make any promises. It's like a surprise adventure—you never know what you'll get. So, make sure to review item descriptions, photos, and any available information before diving into the bidding frenzy.
  • What is the timeframe for reporting discrepancies?
    You've got four days from the auction date to report any discrepancies. We need time to put on our detective hats and solve the case.
  • Are returned merchandise items inspected before the auction?
    No, we don't inspect returned merchandise items before the auction. They're sold as is, without any warranty or guarantee. It's like a surprise bag, but without the surprise. We trust your judgment.
  • Can I return items that have missing parts or show signs of usage?
    We wish we could accept returns for items with missing parts or signs of usage, but unfortunately, we can't. They're like those jigsaw puzzles with missing pieces—once they're opened, they can't go back.
  • Can I return something under $20?
    If the sale price of an item is under $20.00 (before buyers fee and taxes), it's a final sale. No returns, my friend. We don't want you to regret those cheap thrills.
  • Are there any exceptions to the return policy?
    We're sorry, but there are no exceptions to the return policy. Once that four-day timeframe has passed, returns can't be accepted. The consignor deserves to be paid for the goods sold, you know?
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